Privacy policy

1. Who is responsible for your information?

The business identified above is the controller of the personal information covered by this notice.

2. Information we collect

Depending on how you interact with us, this can include:

• Contact details: your name, email, telephone number and property or billing address.
• Enquiry and service information: the work requested, property photographs, access arrangements, quotations and correspondence.
• Customer records: bookings, service history, invoices, payment status and information associated with your customer portal account.
• Website information: IP address, browser and device information, security logs and, where applicable, cookie and usage information.

We normally receive information directly from you. We may also receive relevant details from someone arranging work on your behalf, such as a property manager, and payment confirmations from payment providers.

Please only send photographs and personal details relevant to your enquiry. Avoid including people, private documents or unrelated belongings in photos.

3. Why we use your information

• Quotes and cleaning services: to assess enquiries, prepare quotations, arrange visits, provide cleaning and manage payments. Where you are the customer, this is necessary to take steps at your request before a contract or to fulfil our contract.
• Business contacts and administration: to communicate with people acting for customers, manage service queries and maintain useful records. We rely on our legitimate interests in running our business and providing customer support.
• Security and disputes: to protect accounts, investigate misuse and establish or defend claims. We rely on our legitimate interests in protecting our business and customers.
• Accounting and legal requirements: to retain the records needed to meet applicable tax, accounting and other legal obligations.
• Optional activities requiring permission: where we ask for consent, such as for certain cookies, we use the information for the purpose explained when requesting that consent.

We need enough information to identify the property, assess the work and contact you. Without it, we may be unable to provide a quotation or service.

4. Messages and marketing

Messages about quotations, appointments, invoices and your account form part of administering our service.

If we send promotional messages, we do so only where permitted by applicable rules, obtaining consent where required. You can ask us to stop promotional messages at any time by contacting us or using an unsubscribe option provided in the message.

5. Who we share your information with

We use specialist service providers to help manage our business, deliver our services, operate our website and process payments. Depending on your interaction with us, these include:

• Squeegee, operated by Nexdynamic Ltd: to manage customer records, quotations, bookings, cleaning schedules, service history, invoices, customer communications and our customer portal.
• GoCardless: to arrange and process Direct Debit and bank payments, including payment notifications and transaction records.
• Stripe and Square: to process card payments, refunds and related transaction information.
• Vultr: to provide infrastructure for hosting and operating our website. Information processed through this infrastructure may include website enquiries and technical information such as server logs.
• Google Analytics: to help us understand how visitors use our website and identify improvements, subject to the website’s analytics settings and your applicable privacy choices.

The information involved depends on the service being used. It may include your name, contact details, service address, booking information, invoice and payment information, or technical information about your website visit.

Providers processing personal information on our behalf are subject to appropriate data-processing terms. Payment providers may also use information as independent data controllers for purposes such as fraud prevention, regulatory compliance and meeting legal obligations. Their own privacy notices explain this processing.

We may also share relevant information with professional advisers, insurers or public authorities where necessary for a legitimate business purpose or to meet a legal obligation.